Featured Publications

Public access to ICTs: Sculpting the profile of users

Based on a survey of public access ICT users in five countries, this working paper outlines some basic characteristics of users – their demographics, history of using ICTs and reasons for using public access ICTs. This preliminary analysis indicates that while a large proportion of public access ICT users are young (40% under 20 years old), male (65%), students (44%), and have at least secondary education (82%), there is a fair amount of diversity in user characteristics.

application/pdf icon Public access to ICTs: Sculpting the profile of users
George Sciadas
Hil Lyons
Chris Rothschild
Araba Sey

El Rol de los Telecentros y las Bibliotecas en Situación de Catástrofe: El Caso Chileno

Las bibliotecas y telecentros han jugado un papel fundamental en situaciones de emergencia y esta investigación examina su rol después del terremoto y tsunami que ocurrió en Chile en Febrero del 2010. Las diferentes iniciativas se llevaron a cabo por la necesidad de proporcionar acceso a la comunicación a los ciudadanos de las zonas afectadas, dándoles la oportunidad de recibir información de las consecuencias de la catástrofe y para permitirles comunicarse con amigos y familiares.

application/pdf icon El Rol de los Telecentros y las Bibliotecas en Situación de Catástrofe: El Caso Chileno
Angélica Celedón
Andrea Pequeño
Maria Garrido
Beth Patin

Global Impact Study surveys: Methodologies and implementation

This working paper describes the methodology for the Global Impact Study’s five-country surveys of public access ICT venue operators, users and non-users. The surveys collected detailed information about the conditions of public access to ICTs, characteristics of public access users, patterns of usage, as well as information on non-users. Local research teams in Bangladesh, Brazil, Chile, Ghana, and the Philippines implemented the surveys through personal interviews in and around public access ICT venues.

application/pdf icon Global Impact Study surveys: Methodologies and implementation
Survey Working Group

Non-user survey instrument

This survey of public access venue non-users was designed to capture non-user characteristics, indirect impacts, and to serve as a control for the user survey. The survey is divided into five sections: 1) Household screening and information, 2) ICT exposure, skills, and usage, 3) Perceived impacts, 4) Cost valuation, and 5) Demographics. The survey was implemented in 2010 and 2011 in Bangladesh, Brazil, Chile, Ghana, and the Philippines.

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Venue survey instrument

This survey of public access venue operators was designed to capture types of services public access venues offer, cost of service provision, perceptions on impact, users, usage patterns, and perceptions of impact. The survey is divided into ten sections: 1) About the venue, 2) About the venue layout, 3) Venue infrastructure, 4) Financing and costs, 5) Staffing, 6) Services, 7) Traffic and usage, 8) Changes at the venue, 9) Venue impacts, and 10) Demographics. The survey was implemented in 2010 and 2011 in Bangladesh, Brazil, Chile, Ghana, and the Philippines.

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User survey instrument

This survey of public access venue users was designed to capture user characteristics, usage patterns, and perceptions of impact. The survey is divided into six sections: 1) Basic information, 2) ICT exposure and skills, 3) Access, 4) Usage, 5) Perceived impacts, and 6) Demographics. The survey was implemented in 2010 and 2011 in Bangladesh, Brazil, Chile, Ghana, and the Philippines.

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